Privacy Policy

Last Updated: June 2026

Welcome to GrocerPro ("GrocerPro," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the GrocerPro website, mobile applications, and related services.

By accessing or using GrocerPro, you agree to the practices described in this Privacy Policy.


1. About GrocerPro

GrocerPro is a digital platform designed for grocery stores, supermarkets, retail shops, wholesalers, distributors, and FMCG businesses. Our platform may provide services including:

  • Billing and invoicing
  • Point of Sale (POS)
  • Inventory management
  • Purchase and supplier management
  • Customer management
  • Loyalty and rewards programs
  • Accounting and reporting
  • GST and tax management
  • E-commerce integration
  • Mobile and cloud-based business management solutions

2. Information We Collect

A. Account Information

When you register for GrocerPro, we may collect:

  • Business name
  • Owner/authorized person's name
  • Email address
  • Mobile number
  • Business address
  • GSTIN and tax details
  • Username and password

B. Customer and Business Data

Information entered into the platform may include:

  • Customer details
  • Supplier details
  • Product information
  • Inventory records
  • Billing and invoice records
  • Purchase and sales transactions
  • Payment records
  • Tax-related information

C. Payment Information

When subscription payments are made, payment details may be processed through secure third-party payment gateways. GrocerPro does not store complete credit/debit card information on its servers.

D. Device and Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Login timestamps
  • Usage analytics
  • Error logs
  • Cookies and similar technologies

3. How We Use Information

We use information to:

  • Provide and maintain our services
  • Process transactions and subscriptions
  • Generate invoices, reports, and analytics
  • Manage inventory and business operations
  • Improve platform performance and user experience
  • Provide customer support
  • Send service-related notifications
  • Detect fraud and unauthorized access
  • Comply with legal and regulatory requirements
  • Develop new features and enhancements

4. Data Ownership

All business data, invoices, inventory records, customer information, supplier records, and transaction data uploaded or created by users remain the property of the respective user or business.

GrocerPro does not claim ownership of customer data.

Users grant GrocerPro a limited right to process, store, backup, and transmit such data solely for providing the Services.


5. Cookies and Tracking Technologies

GrocerPro may use cookies and similar technologies to:

  • Keep users logged in
  • Remember preferences
  • Improve website performance
  • Analyze usage patterns
  • Enhance security
  • Personalize user experiences

Users can manage cookie settings through their browser preferences.


6. Information Sharing

GrocerPro does not sell, rent, or trade personal information.

We may share information only in the following circumstances:

Service Providers

With trusted third-party providers assisting with:

  • Cloud hosting
  • Data storage
  • Payment processing
  • Email delivery
  • SMS services
  • Analytics services
  • Technical support

Legal Compliance

When required by:

  • Applicable laws
  • Government authorities
  • Court orders
  • Regulatory agencies

Business Transfers

In connection with:

  • Mergers
  • Acquisitions
  • Corporate restructuring
  • Sale of assets

7. Data Security

We implement commercially reasonable security measures, including:

  • SSL/TLS encryption
  • Secure server infrastructure
  • Password encryption and hashing
  • Access control mechanisms
  • Role-based permissions
  • Firewall protection
  • Regular backups
  • Security monitoring

While we strive to protect information, no method of electronic storage or transmission over the Internet is completely secure.


8. Data Retention

We retain information:

  • For as long as your account remains active
  • To provide services effectively
  • To comply with legal and tax obligations
  • For dispute resolution and enforcement purposes

Upon account closure, certain information may be retained as required by applicable laws and regulations.


9. User Rights

Subject to applicable laws, users may:

  • Access their personal information
  • Correct inaccurate information
  • Request data export
  • Request deletion of eligible information
  • Withdraw consent where applicable
  • Restrict certain processing activities

Requests may be submitted through our customer support channels.


10. Third-Party Integrations

GrocerPro may integrate with third-party services including:

  • Payment gateways
  • SMS gateways
  • Email service providers
  • E-commerce platforms
  • Accounting software
  • GST and tax-related systems

These third-party services operate under their own privacy policies and terms.


11. Children's Privacy

GrocerPro is intended for use by businesses and individuals who are at least 18 years old.

We do not knowingly collect personal information from children.


12. International Data Transfers

Your information may be processed or stored on servers located in different regions or countries. Appropriate safeguards will be implemented to protect your information in accordance with applicable laws.


13. Compliance with Laws

GrocerPro strives to comply with applicable laws and regulations, including:

  • Information Technology Act, 2000 (India)
  • GST-related compliance requirements
  • Applicable data protection and privacy regulations
  • Electronic record retention obligations

14. Account Security Responsibilities

Users are responsible for:

  • Maintaining the confidentiality of login credentials
  • Restricting unauthorized access to their accounts
  • Logging out from shared devices
  • Promptly reporting any suspected security incidents

GrocerPro shall not be responsible for losses arising from unauthorized access resulting from user negligence.


15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

Updated versions will be published on the GrocerPro website with a revised effective date.

Continued use of the Services after such updates constitutes acceptance of the revised Privacy Policy.


16. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

GrocerPro Support Team
Website: GrocerPro
Email: support@grocerpro.in
Phone: +91 7356413111